In a holistic, modular system, deskOne offers all the basic functions required to process and store legally compliant address management, document and activity management, inbox, archiving of data and electronic dossiers.
Comprehensive address management is an important element in order to manage all activities around your customers in a structured way. The capital of a company is the knowledge of all individual characteristics of a customer. Only a smooth and personal approach guarantees a high level of customer satisfaction and successful business relationships.
Keep your documents secure and structured, and decide for yourself who has access to these documents. Manage your templates for all types of working documents in one place. Efficiently create your documents by automatically filling existing information into documents.
The started process instances are managed in process control. All descriptive information such as topic and content, responsibilities, entry and entry date, links to reference processes as well as deadlines and engagements are available via search, detail and also graphically and also as BPMN.
With the address distributor you can group addresses according to your criteria. You can then use the distributor for bulk mail or for regional evaluations or customer reviews.
Searchability, revision security for shipping and much more, it is important to strive for a consistent format. All formats placed on deskOne are converted to PDF and are available along with the original.
Inboxes and e-mails today produce most interactions with other people. Everyday many inboxes, inquiries, problems, orders and also a lot of unimportantance land in your inbox. The problem lies in the fact that the resulting tasks are drowned out or lost sight of.
Categorize your customers and contacts. Add your business-relevant information and link customers to each other’s relationships.
Which version is the right one? This is a constant question, especially when other employees, teams and external partners work on the same documents. Dispense with the internal sending of documents. A link with the right version does it too.
Configure your processes in the workflow engine. Predefined processes can be defined or even ad-hoc processes can be used. The combination of both variants is just as possible as the integration of an actual workflow system for the fully automatic control of individual workflows or a targeted document routing.
User experience based on state-of-the-art technology and ergonomics. No unnecessary buttons and functions. Let yourself be guided and enjoy the flexibility.
Open interfaces to existing peripheral systems such as ERP, CRM, web services and other solutions are part of an innovative business solution.
For legal and regulatory reasons, data retention is an essential issue that every business needs to address. We offer the best possible solution for our customers.
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